Terms and conditions 

Sales Condition

We guarantee that - except for errors or omissions - the items in our sales catalog correspond, in terms of processing techniques and materials’

quality, to the descriptions described in the product datasheets.

For any complaints please contact: Moretto - Customers Service - Email: emilio@morettoemilio.it  


The buyer may cancel the order within 24 hours from the date of the order by sending an email to: emilio@morettoemilio.it

specifying the number and the date of the order.


The buyer can use the withdrawal right , whereas it is communicated within 14 working days from the date of goods receipt. This right is the buyer's faculty to return the purchased goods intact and in perfect condition, within 14 working days from the date of goods receipt. Return fees must be paid by the buyer.

The withdrawal right is exercised by sending, within the expected due date, a written communication to the following address: Moretto di Emilio Moretto, Via San Biagio 8, 36100 Vicenza (VI) - by registered letter with acknowledgment of receipt. Communication can be sent, within the same period, also by e-mail at: emilio@morettoemilio.it 

When returning, please always indicate order’s date and number.

The refund of the amounts already paid will be made within 30 days from the receipt of the returned goods after it has been checked the return conditions, and will be made by bank transfer using the IBAN provided by the purchaser.

We will not be refund any goods that will not be returned in perfect condition, i.e. that  cannot be sold to other customers.


The request for replacement of ordered goods must be received by registered letter, or email to emilio@morettoemilio.it  within 14 working days from the date of goods receipt, specifying order’s date and number of the article (or articles) to be replaced.

In the case of wrong or uneven item, Moretto will pick up the wrong article and will send the correct one at his own expense. This facilitation will be applied only once for each wrong/uneven item in a single order. The delivery time for the goods to be replaced will depend from stock availability; whereas the item being replaced would be no longer available in stock or from the manufacturer, Moretto will refund the amount of the article.

If the sent item corresponds to ordered but the purchaser intends to replace it with another model / color, he can request the change (subject to stock availability or possibility of supply from producer): in this case the shipping charges for return and resend must be paid by the purchaser.


Moretto respects the privacy of its customers (i.e. registered users): all the data provided are treated in accordance with the articles 13 and 14 of the GDPR (General Data Protection Regulation) - EU Regulation 2016/679 on privacy.

The e-mail addresses, names and any other data provided by visitors to this website will only be used for the purposes specified in the contact form.

In particular, the request for such data is used to enable us to reply to your requests for information.

Under no circumstances will such data be used to send unwanted messages.

In no case will the owners and the managers of this website transfer the names and the e-mail addresses in their databases to third parties.

At any time the user may request the cancellation or modification of their personal data, by contacting the data controller,  i.e. by sending an e-mail to emilio@morettoemilio.it.